Terms and Conditions

Please read the voucher terms and conditions and all Black Friday offer conditions carefully before purchasing to ensure you are familiar with any restrictions on use or specific offer details.

• All offers are subject to the terms and conditions specified on the offer.
• All spa treatments/vouchers are to be paid for in full at the point of purchase to obtain the discount.
• Pre-booking required. Subject to availability at the time of booking.
• Black Friday Spa & Dining Vouchers are valid for a period of 6 months from date of purchase. All other vouchers valid for 12 months unless otherwise specified.
• All discounts exclude stay or spa treatments between 24/25/26/31 December and 1 January.
• Stays - based on two people sharing a room.
• Beach Lodge Stays - based on up to four people sharing a Lodge.
• No cash alternative is available. Refunds are not available.
• Vouchers cannot be used with any other offer.
• Carbis Bay Hotel Limited reserves the right to withdraw any offer without prior notice.
• Note Monetary Vouchers are not valid for use in Ugly Butterfly Restaurant.

• All reservations will be treated as provisional pending receipt of a non-refundable/non-transferable deposit of the cost of the first night's stay.
• All prices shown are based on two adults sharing a double room and are subject to availability.
• Children's teas are available at 5.30pm daily - very young children are allowed in the restaurant during the first hour of service.
• Regrettably, pets are not allowed in the hotel.
• No refunds given for dinners not taken when reservation on dinner/bed/breakfast basis.
• Most major credit cards accepted. Cheque payments accepted by prior arrangement.
• Rooms will be charged for unless vacated by 11.00am on the day of departure.
• Rooms are usually ready for occupation from 3.00pm.
• Please advise us if your arrival time is likely to be after 6.00pm.
• The proprietors are not responsible for any property lost in the hotel unless it has been deposited at reception for safe keeping.
• The management cannot accept liability for any loss or damage to vehicles left on the property.
• Gannet Inn cannot be held responsible for failure of public services gas, electricity, water, etc.) or any disturbance beyond its control. In all cases, with the exception of personal injury or death, our liability to you for the total of all claims arising from your stay/visit with us, is limited to the cost of the booking.
• Amendment to an existing booking incurs a charge of £20.00 per room per amendment.
• All booking amendments must be made in writing.
• No refunds are given for guests who do not stay the full duration of their holiday.
• Deposits are strictly non-refundable but may be transferred to a future booking.
• Disability Awareness - please advise Reception of any disabilities or special requirements.
• Cancellation - a cancellation must be confirmed in writing.
• For a cancellation received more than one calendar month before arrival, the deposit can be retained for use against a future booking at the Manager's discretion.
• For cancellations within 4 weeks of the arrival date, the full cost of the stay is due.
• We recommend that you take out your own holiday insurance cover.
• The Gannet Inn reserves the right to refuse entry.
• The Gannet Inn reserves the right to hire-in/provide security personnel on any occasion.
• The Gannet Inn reserves the right to charge for any damage to its property, disruption to other guests or to hotel services.
• All details are correct at the time of writing but may be subject to alteration without prior notice.
• VAT will be charged at the prevailing rate at the time of payment and the Gannet Inn reserves the right to amend prices accordingly.

1. INTERPRETATION

The definitions and rules of interpretation in these terms:

Agreement: there shall be an Agreement between the Customer and the Service Provider for the supply of the Services pursuant to these terms and conditions and any other amounts that may be invoiced by the Service Provider or other owner of property within the Estate;

Deposit: the deposit forming part of the Charges set out in the Agreement

Estimated Attendees: the number of people set out in the Agreement

Guest(s): the Customer or those persons invited by the Customer to attend;

Estate: Carbis Bay Hotel, St Ives TR26 2NP (all areas), Gannet Inn, and Gannet House (Atlantic Bay Hotel)

Services: wedding event/civil ceremony and events venue hire and other related goods and services to be provided by the Service Provider in the delivery of the wedding/civil ceremony/event in accordance with the Event Details pursuant to any Agreement; and

Service Provider: Carbis Bay Hotel Limited a company incorporated and registered in England and Wales with company number: 07533321 whose registered office is at Peat House, Newham Road, Truro, Cornwall, TR1 2DP;

Venue: the venue within the Estate as set out in any Agreement:

1.1 Unless expressly provided otherwise in any Agreement, a reference to writing or written includes email.

1.2 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

1.3 Unless otherwise provided, a reference to a statute, statutory provision or subordinate legislation is a reference to it as it is in force as at the date of any Agreement. A reference to a statute or statutory provision shall include all subordinate legislation made as at the date of any Agreement under that statute or statutory provision.

1.4 The Service Provider enters into the Agreement either as principal or as facilities manager and agent for a separate company (related to the Service Provider) that owns a property within the Estate and accordingly, the Customer may receive an invoice from a separate Company.

2. AGREEMENT

The Parties agree that any Agreement shall commence on the date when it has been signed by both Parties and that the Service Provider shall provide the Services in consideration for the payment of the Charges.

3. CHARGES AND PAYMENT

3.1 In consideration for the provision of the Services, the Customer shall pay the Service Provider the Charges as agreed upon between the Parties.

3.2 The Customer shall pay a required non-refundable and non-transferable Deposit as per the Agreement to secure the Event Date.

3.3 The Service Provider shall submit invoices for the Charges in accordance with the time frame as set out in the Agreement which are inclusive of VAT at the prevailing rate to the Customer at time of payment.

3.4 The Customer shall:

3.4.1 provide final numbers of Attendees and the balance of payments four weeks prior to the Event Date;

3.4.2 in the event that the actual number of attendees has decreased from the number of Attendees set out in the Agreement then the Customer shall pay an amount equivalent to 90% of the Estimated Attendees; and

3.4.3 Pay for any extras that are invoiced within 24 hours of receipt.

3.5 The Customer shall pay each invoice due and submitted to it by the Service Provider, on the latest the day following receipt, to a bank account nominated in writing by the Service Provider.

3.6 Charges are subject to change at any time, however any Charges confirmed in writing will be honoured or may be amended as otherwise agreed between the Parties from time to time.

3.7 Once payments have been made, no refunds or credit vouchers will be given in the event of reducing numbers or cancellation of an Event.

3.8 If the Customer fails to make any payment due to the Service Provider under any Agreement by the due date for payment, then, without limiting the Service Provider’s remedies under clause 4:

3.8.1 the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause will accrue at the fixed rate of 5%. p.a. Pro rata in arrears on the basis of a 365 day year; and

3.8.2 the Service Provider may suspend all further Guest bookings until payment has been made in full.

3.9 All amounts due under any Agreement from the Customer to the Service Provider shall be paid by in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

3.10 In this clause 3, references to Service Provider include any other owner of property within the Estate to whom the Service Provider may have sub-contracted the provision of Services and the Customer agrees and acknowledges that such owner may invoice the Customer direct for some or all of the Charges.

4. CANCELLATION AND TERMINATION

4.1 The following will apply for a cancellation by the Customer:

4.1.1 In the event of cancellation in the period preceding 6 months before the Event Date the deposit is retained but no further Charges.

4.1.2 Cancellation within 6 months of the booked event/wedding Event Date will require payment of 50% of the expected balance.

4.1.3 In the event of cancellation at any time during the 3 months preceding the Event, in addition to loss of the deposit, full payment of the estimated balance is required.

4.1.4 In the event of cancellation of the Event at any time, administration and further cancellation fees may apply.

4.2 Once payment has been made, no refunds or credit vouchers will be given in the event of reducing numbers or cancellation.

4.3 A cancellation must be confirmed in writing.

4.4 Without affecting any other right or remedy available to it, the Service Provider to any Agreement may terminate it with immediate effect and not be liable for any failure to perform its obligations to the Customer by giving written notice to the other Party as a result of any of the following circumstances:

4.4.1 the Customer commits a material breach (including failure to pay any amount of the Charges when due) of any term of any Agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach with immediate effect after being notified in writing to do so;

4.4.2 the Customer takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business;

4.4.3 the Customer suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or

4.4.4 the Customer’s financial position deteriorates to such an extent that in the terminating Party’s opinion the other Party’s capability to adequately fulfil its obligations under any Agreement has been placed in jeopardy.

4.4.5 the Customer fails to pay any amount due under any Agreement on the due date for payment and remains in default for 14 days or more;

4.4.6 there is a change of Control of the Customer; or

4.4.7 should the event be deemed to prejudice the reputation of the Service Provider.

4.5 On termination of any Agreement for whatever reason:

4.5.1 the Customer shall immediately pay to the Service Provider all of the Service Provider’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, the Service Provider may submit an invoice, which shall be payable immediately on receipt and for the avoidance of doubt the Deposit is non-refundable;

4.5.2 any provision of any Agreement that expressly or by implication is intended to come into or continue in force on or after termination or expiry of any Agreement shall remain in full force and effect; and

4.5.3 termination or expiry of any Agreement shall not affect any of the rights, remedies, obligations or liabilities of the Parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of any Agreement which existed at or before the date of termination or expiry.

5. CUSTOMER’S OBLIGATIONS

5.1 The Customer shall (and shall procure that its Guests):

5.1.1 co-operate with the Service Provider in all matters relating to the Services;

5.1.2 not bring any pets, fish or wildlife to the Venue and Estate, unless expressly agreed with the Service Provider

5.1.3 collect and remove any personal property from the Venue by no later than the day following the Event;

5.1.4 be responsible for and look after all personal property brought to or left in the Venue which is done so at the Customer’s own risk;

5.1.5 stay within the Venue reserved by the Customer, unless rooms are allocated to specific Guests or agreed upon between the Parties;

5.1.6 leave the Venue at midnight on any day other than Sunday when the Customer shall leave the Venue at 11 pm;

5.1.7 obtain the Service Provider’s advance written approval before using items in the Venue that could create noise, noxious odours or hazardous effects (e.g., loud music, fireworks, smoke or fog machines, water features, dry ice, candles, glitter cannons) and before engaging in any activities outside of the Venue;

5.1.8 be responsible for any and all damages caused to the Venue and the Estate including furnishings, utensils and equipment by any act, default or neglect of the Customer or guests and shall pay to the Service Provider on demand the amount required to make good or remedy such damage;

5.1.9 be responsible for any aspect of breakages or losses of the Service Provider’s equipment or supplies whilst on the Estate during the period of the Event;

5.1.10 comply with all applicable laws, statutes, codes, ordinances, rules and regulations, including any applicable Estate policies.

5.2 If the Service Provider’s performance of its obligations under any Agreement is prevented or delayed by any act or omission of the Customer, its agents, subcontractors, consultants or employees, the Service Provider shall:

5.2.1 not be liable for any costs, charges or losses sustained or incurred by the Customer that arise directly or indirectly from such prevention or delay;

5.2.2 be entitled to payment of the Charges despite any such prevention or delay; and

5.2.3 be entitled to recover any additional costs, charges or losses the Service Provider sustains or incurs that arise directly or indirectly from such prevention or delay.

6. SERVICE PROVIDER’S RIGHTS

6.1 The Service Provider reserve the right to:

6.1.1 transfer the Event from the Event Date to an alternative date within its discretion;

6.1.2 alter the detail of the Event booking upon giving reasonable notice;

6.1.3 refuse entry;

6.1.4 refuse any booking;

6.1.5 charge for any disruption to other guests or the Service Provider’s services;

6.1.6 charge for any drinks/alcohol consumed within the Venue and not purchased from the Venue;

6.1.7 recover any losses due to damage caused to the Estate’s property, fixtures, fittings and flood damage;

6.1.8 change or cancel advertised entertainment due to circumstance beyond its control;

6.1.9 to hire-in/provide security personnel on any occasion;

6.1.10 provide alternative services of at least an equivalent standard at no costs to the Customer.

7. LIMITATION OF LIABILITY

7.1 The Service Provider is responsible to the Customer for foreseeable loss and damage caused by the Service Provider. If the Service Provider fails to comply with these terms it is responsible for loss or damage the Customer suffers that is a foreseeable result of the Service Provider breaking any contract or failing to use reasonable care and skill but is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both the service provider and the Customer knew it might happen, for example, if the Customer discussed it with the Service Provider during the booking process.

7.2 The Service Provider does not exclude or limit in any way liability to the Customer where it would be unlawful to do so. This includes liability for death or personal injury caused by the Service Provider’s negligence or the negligence of the Service Provider’s employees, agents or subcontractors; fraud or fraudulent misrepresentation.

7.3 The Service Provider shall not be liable for loss or damage to Guest’s personal possessions (other than arising out of the Service Provider’s negligence).

7.4 The Service Provider is not liable for business losses. The Customer is a consumer and the Service Provider only supplies the Services to the Customer in its capacity as a consumer.

8. GENERAL

8.1 Force majeure

Neither Party shall be in breach of any Agreement nor liable for delay in performing, or failure to perform, any of its obligations under any Agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.

8.2 Assignment and other dealings

The Service Provider is entitled to sub-contract the provision of any of the Services but the Parties shall not otherwise assign, transfer, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights and obligations under any Agreement.

8.3 Entire agreement

8.3.1 Any Agreement together with the terms and conditions on the website ‘www.carbisbayhotel.co.uk’ constitute the entire agreement between the Parties and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

8.3.2 Each Party acknowledges that in entering into any Agreement it does not rely on and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in any Agreement. Each Party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in any Agreement.

8.3.3 In the event of there being any conflict or discrepancies between the terms and conditions set out in any Agreement and the terms and conditions ‘www.carbisbayhotel.co.uk’ or any additional policies, these terms and conditions shall apply to the exclusion of any other conflicting term.

8.4 Variation

No variation of any Agreement shall be effective unless it is in writing and signed by the Parties (or their authorised representatives).

8.5 Waiver

8.5.1 A waiver of any right or remedy under any Agreement or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.

8.5.2 A failure or delay by a Party to exercise any right or remedy provided under any Agreement or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under any Agreement or by law shall prevent or restrict the further exercise of that or any other right or remedy.

8.6 Severance

If any provision or part-provision of any Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause 8.6 shall not affect the validity and enforceability of the rest of any Agreement.

8.7 Notices

8.7.1 Any notice given to a Party under or in connection with any Agreement shall be in writing (including by email) and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office or email;

8.7.2 Any notice shall be deemed to have been received:

8.7.2.1 if delivered by hand, on signature of a delivery receipt; and

8.7.2.2 if sent by pre-paid first-class post next working day delivery service, 24 hours after it was posted; and

8.7.2.3 if sent by email, at the time of transmission.

8.8 Third party rights

Any Agreement is not enforceable by any third party under any Agreement (Rights of Third Parties) Act 1999.

8.9 Governing law

Any Agreement, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by, and construed in accordance with the law of England and Wales.

8.10 Jurisdiction

Each Party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with any Agreement or its subject matter or formation.

• Pricing can be amended at any time – however, any pricing confirmed in writing and/or at the time of booking your treatment will be honoured.
• VAT will be charged at the prevailing rate at the time of payment and C Bay Spa reserves the right to amend prices accordingly.
• A towel, robe and slippers are provided which must be returned to C Bay Spa Reception following your Spa visit.
• For Signature bath treatments, your own swimwear is to be provided.
• Any health issues must be raised when you make your appointment. You are requested to complete a short medical questionnaire.
• A certain level of quietness is to be observed within all our C Bay Spa facilities.
• The use of mobile phones is to be avoided.
• Smoking is not permitted anywhere within the Spa area, around the pools, or on the relaxation balconies.
• Children must be accompanied by an adult at all times.
• Children under 16 are permitted to use the outdoor swimming pool, when open, accompanied by an adult.
• Children under 16 are not permitted to use the hydrotherapy pool.
• Children under 16 are permitted to receive a mini-manicure, mini-pedicure or mini-facial with the written consent of the parent or guardian.
• To receive a massage, you must be over 16.
• Cancellation – treatments cancelled by the client within 48 hours or non-attendance incur a 100% cancellation charge. Spa Full and Half Day bookings cancelled by the client within 72 hours or non-attendance incur a 100% cancellation charge.
• At the discretion of the C Bay Spa Manager, cancellation fees may be waived if you re-schedule your booking within 4 weeks

• The Service Provider's data processing statement/privacy policy is available on its website.

• All dates subject to availability. All reservations will be treated as provisional pending receipt of a non-refundable/non-transferable deposit. Full payment and final numbers must be provided 14 days before the function. After this time, cancellations will not be refunded.
• The party/event organiser is responsible for all members of the party/event. All deposits should be fully pre-paid at the time of booking. Deposits are non-refundable. Once payments have been made, no refunds or credit vouchers will be given in the event of reducing numbers or cancellation. The hotel reserves the right to change or cancel advertised entertainment due to circumstance beyond its control. Any additional services must be paid for on the night. No credit facilities will be given without prior written agreement from the Hotel.
• VAT will be charged at the prevailing rate at the time of payment and Carbis Bay Hotel & Estate reserves the right to amend prices accordingly.
• Dress code – smart party wear. Carbis Bay Hotel & Estate reserves the right to refuse entry.
• Carbis Bay Hotel & Estate cannot be held responsible for failure or public services (gas, electricity, water, etc.) or any disturbance beyond its control. In all cases, with the exception of personal injury or death, our liability to you for the total of all claims arising from your stay/visit with us, is limited to the cost of the booking.
• Carbis Bay Hotel & Estate reserves the right to charge for any damage to its property, disruption to other guests or to hotel services.
• All details are correct at the time of printing but may be subject to alteration without prior notice.
• We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing or damaged when you leave.

• Booking is essential and your voucher code must be quoted at time of booking. The original voucher must be presented on arrival (no photocopies or screenshots will be accepted). An alternative method of payment will be required if you do not pre-book or present the original voucher.
• The unique voucher code can be redeemed once only. Gift vouchers are non-refundable and non-transferable. Cannot be exchanged for other products. Cannot be exchanged for cash. No change will be given. The full value must be used in one visit. Cannot be applied to existing bookings. It is the responsibility of the purchaser and recipient to ensure that the unique voucher code is not disclosed to others. Product descriptions are subject to change. Our normal reservation and cancellation policies apply. The specified validity date cannot be extended and all services are subject to availability, so please book in advance.
• Vouchers are valid for 12 months from date of purchase unless stated otherwise. Please check valid dates carefully before purchase.
• 4 for 3 telephone offers - lowest value voucher is deducted from purchase.

• Terms & Conditions apply.
• Pre-booking required. Subject to availability.
• Valid between 20 November – 31 March unless otherwise stated.
• Excludes 24/25/26/31 December and 1 January. Subject to other specific voucher restrictions as stated.
• Stays - based on two people sharing a room.
• No cash alternative available.
• Voucher cannot be used with any other offer.
• Subject to availability at time of booking.

• Carbis Bay Hotel & Estate reserves the right to refuse entry.
• Carbis Bay Hotel & Estate reserves the right to hire-in/provide security personnel on any occasion.
• Carbis Bay Hotel & Estate reserves the right to charge for any damage to its property, disruption to other guests or to hotel services.
• All details are correct at the time of writing but may be subject to alteration without prior notice.
• VAT will be charged at the prevailing rate at the time of payment and the Carbis Bay Hotel & Estate reserves the right to amend prices accordingly.

1. The promoter is Carbis Bay Hotel Ltd (company no. 07533321) whose registered office is at Peat House, Newham Road, Truro, Cornwall, TR1 2DP and Sauce Supper Club.
2. The competition is open to residents of the United Kingdom aged 18 years or over except employees of Carbis Bay Hotel Limited or Sauce Supper Club and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
3. There is no entry fee and no purchase necessary to enter this competition.
4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
5. Route to entry for the competition and details of how to enter are via https://en-gb.facebook.com/CarbisBayHotelandEstate/ and https://en-gb.facebook.com/saucesupperclub/ and https://www.instagram.com/carbisbayhotel/?hl=en
6. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
7. Closing date for entry will be 24 January 2020 After this date the no further entries to the competition will be permitted.
8. No responsibility can be accepted for entries not received for whatever reason.
9. The rules of the competition and how to enter are as follows:

Like the post and tag/share the person you would like to treat if a winner of the prize on Facebook or Instagram.

10. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

11. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

12. The prize is as follows:

The prize is as stated, and no cash or other alternatives will be offered. The prize/s are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

13. Winners will be chosen from all entries received and verified by the Promoter and or its agents by 24 January 2020.

14. The winner will be notified by email and/or DM on Twitter/Facebook and/or letter within 1 days of the closing date. If the winner cannot be contacted or do not claim the prize within 2 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

15. The promoter will notify the winner when and where the prize can be collected / is delivered.

16. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

17. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

18. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

19. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

20. The winner’s name will be available 7 days after closing date by emailing the following address: reception@carbisbayhotel.co.uk – please ensure subject is titled ‘Competition Winner Name Request’.

21. Entry into the competition will be deemed as acceptance of these terms and conditions.

22. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Carbis Bay Hotel Limited and Sauce Supper Club and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at http://www.carbisbayhotel.co.uk/policies