15.8.20 - SPA TREATMENT UPDATE
Following the change in Government Guidelines, we are opening up our full range of spa treatments.
We ask that all guests and visitors to the Spa observe and respect our strict COVID-19 advice and guidelines prior to and during treatments to protect yourself and our team.:
Changes to all normal operational procedures will include:
- strict measures to separate clients from each other, and to separate practitioners from mixing with clients
- operating an appointment-only booking system to minimise the number of people on the premises at any one time
- keeping the activity time involved to a minimum
- increasing the frequency of handwashing and surface cleaning, as well as regularly cleaning equipment or using disposable equipment where possible
- avoiding skin to skin contact and wearing gloves where it is not crucial to the service
- maintaining sufficient spacing between customers
- not allowing food or drink, other than water, to be consumed in the salon by customers
- making sure a limited and fixed number of workers work together if they have to be in close proximity to do their jobs
These restrictions will limit the number of treatment rooms available at any one time and demand for appointment times will be increased.
To view our list of treatments please visit Spa Treatments
15.8.20 - WEDDING CEREMONY UPDATE
From the 15 August, receptions and other celebrations for weddings and civil partnerships can take place in COVID-19 Secure environments.
Capacity at a wedding or civil partnership reception or celebration (including the couple, guests, and third-party suppliers, but not venue staff or third-party catering staff) should be limited to no more than 30 where this can be safely accommodated with social distancing in a COVID-19 venue.
For a detailed update on Government Guidance for small marriages and civil partnerships please Government Guidelines
Find out more about planning your celebration here
10.8.20 - UPDATE
Important information about your stay at the Gannet Inn and Gannet House
On arrival you will be given a pre-booking time for check-in to ensure a clear Reception area and to save queuing and limiting paperwork.
Due to the latest Government Guidelines, please wear a mask in public areas until you are in your room or seated at your table.
Doors within the hotel are pinned open during the daytime to reduce contact.
Resident guests are encouraged to use their private bathrooms.
Reception will give as much information as you need from behind the desk and screen and will be available on the telephone should you have any further queries.
In your room - each room has a thorough deep clean between guests.
We will not enter your room during your stay (unless in an emergency or specifically requested) - should you need additional products or fresh towels etc, please ask at reception.
The room key will be in your door on arrival.
Your tea tray will have minimal supplies (to save wastage), please ask for more if needed.
On departure we kindly request that you leave the windows open and leave the key in the door.
Restaurant - booking is key
Please book your time for breakfast and dinner (both are very busy as we are operating with reduced capacity in order to follow distancing guidelines).
We are unable to offer the full breakfast experience (no buffet for the time being), but offer table service with a great choice of dishes, juice and hot drinks.
We are happy to provide breakfast in your bedroom at no additional charge should you prefer - please let us know the evening before.
We are mindful of getting close to you - please do let us know if you wish us to use a "feeder" table, where we place items on the table next to you and you help yourself.
The doors and windows remain open to allow good ventilation.
All non-residents will be asked to complete a track and trace form.
The current dinner menu is slightly reduced but with all of the Gannet favourites, QR codes are available for the menus to reduce paper wastage and touch points.
Salt, pepper & sauces in individual portions replace our grinders and quirky plant pot dishes for the time being.
Masks must be worn when entering the hotel and until you are in your room or sat at your table.
Bathrooms are single occupancy.
We do regular touch point cleaning/sanitising - products available to allow customers to do this themselves before use (esp bathrooms).
Staff are using a variety of PPE as per their personal preference and are distancing as well as hand washing and sanitising frequently.
We are using Atmospheric Sanitiser Mist "bombs" in the public areas overnight to eliminate any trace of virus.
Terraces are free seating for eating and/or drinking - not bookable.
We would highly recommend bringing a blanket if you plan to sit outside in the evening.
Gannet House Bar
There is an order and pay here point behind a screen with collection of your drinks at the other end of the bar.
Contactless payment preferred please.
Maximum capacity of 30 guests inside - on a first come basis (i.e. tables can not be reserved)
Everyone will be asked to complete a track and trace form.
10.7.20 - SPA NEWS UPDATE
Following the Government announcement on 9 July 2020, we will be introducing a phased programme of spa treatments to Gannet guests at the nearby C Bay Spa. These will be provided in our airy Beach Retreat over the sands and will then follow in our main spa treatment rooms when allowed to do so.
We will continue to review our treatments and the opening of our main spa in accordance with Government Guidelines and would like to thank all our guests for their patience during this time.
Our outdoor swimming pool and outdoor spa facilities are currently closed for an exciting new swimming pool installation due for completion in late summer. The enlarged pool and improved facilities will provide guests with year-round swimming amongst one of the finest spa gardens and vistas in Cornwall.
For more information on treatments please call our Spa Team on 01736 795311 or visit our spa page for updates.
15.3.20 - Covid-19
Following the ongoing Covid-19 pandemic The Gannet Inn would like to reassure our guests that we are fully aware and closely following all Government and Health Service guidelines for COVID-19. Additional measures have been taken to provide the safest possible environment for your stay.
As standard, we have very rigorous and thorough cleaning routines but have added to those with more frequent cleaning of surfaces, “touch points” such as handles, knobs, light switches and public areas.
Whilst our team is doing their very best to keep themselves and our guests healthy, we would ask that all guests practice good hand hygiene also, and, if during your stay you feel at all unwell, especially developing a high temperature or a newly acquired continuous cough you inform us immediately.
Most importantly please do not arrive for a stay at The Gannet Inn if you have recently stayed in one of the countries where incidences of Corona infection are more advanced than in the UK. We take this very seriously and we reserve the right to ask you to provide evidence of your temperature if we have worries about your state of health.
If you have any concerns or questions regarding your stay, please telephone our reservations team on 01736 795651.
18.3.20 - Business as Usual
As we are all faced with times of uncertainty due to the outbreak of COVID-19, I wish to reassure you that the safety and wellbeing of our guests and staff remain our primary concern and focus.
We are monitoring the situation daily and taking additional precautionary measures. These include deep-cleaning procedures in all rooms, public areas and restaurant together with regular strict hygiene checks throughout all departments.
I understand that many of our guests have concerns about travelling at this time and seek to reassure you about any travel plans you may have to visit us.
It is business as usual both at the Gannet Inn and our nearby Carbis Bay Hotel and we are committed to offering flexibility regarding existing bookings wherever possible.
We remain vigilant in tightening our procedures in line with recommendations and guidelines from the World Health Organisation and our Government and, as always, our team will continue with their commitment to providing memorable and meaningful experiences for all of you who stay with us.
If you have any specific requirements or would like to ask any questions prior to your arrival, please do not hesitate to call our team on 01736 795311.
I hope to be able to welcome all of you to The Gannet Inn in the coming weeks and months to embrace with us our stunning Cornish coastline, ocean breezes and to delight in our warm welcome and extensive facilities at the nearby Carbis Bay Estate.
Managing Director – Carbis Bay Estate & Gannet Inn
21.3.20 - Covid-19 Announcement
It is with very deep regret that from Sunday, 22nd March, 2020, and in positive support of our Government and our country, we have to announce that, with the health and safety of everyone in mind, we will be closing our hotels, spa, and restaurants until May, 2020.
Those of you who already know us will appreciate that we do this with great sadness and a heavy heart. It is an extremely difficult decision to have made and one never contemplated in all our many years of welcoming you, our guests and visitors, to Carbis Bay.
With your future help and encouragement, so meaningful to us as always, we will come through this time of uncertainty and still be here, “on the beach”, to host and share with you your holidays, celebrations and memorable times in your lives.
Our team will help with anything and everything they can. Please take a look at our further information below and feel free to contact us at any time.
We will retain and continue to work with our team of staff in coordinating our approach and we look forward to seeing you later in the Spring.
Our beautiful Carbis Bay and all that we offer is waiting for you.
We send you our smiles and our very best wishes.
Stephen and José Baker
Carbis Bay Hotel & Estate
29.03.20 - Current and Advance Bookings Update
For existing bookings for stays during the period from 24th March, 2020 to 1st May, 2020, please call us on 01736 795651 to discuss your reservation.
You have the option to re-book or to receive a voucher, both valid for stays until 31st December, 2021, subject to availability.
For existing bookings for stays after 1st May, 2020, we are currently flexible with your holiday plans.
Subject to Government restrictions regarding Covid-19, your reservation will be honoured on the booked date. However, should you wish to postpone, please call us on 01736 795651 to discuss options.
For all new bookings made after 1st April, 2020 for stays from 1st May, 2020, should we be unable to fulfil your booking due to Government restrictions regarding Covid-19, you have the option to postpone or to receive a voucher, both valid for stays until 31st December, 2021, subject to availability, or to receive a full refund.
Note: Excludes third party bookings.
Frequently Asked Questions
Is everything closed?
Our 3 hotels, Carbis Bay Hotel, the Gannet Inn, the Atlantic Bay Hotel are fully closed, as are our self-catering properties and lodges; also our C Bay Spa and restaurants.
Are the closure dates fixed?
No, they are liable to change depending on how the situation develops.
Please keep looking at our website and social media for up-to-date information.
Sign up to our newsletter via our website www.carbisbayhotel.co.uk and follow our social media pages to receive the latest information.
Can I call you to discuss my booking?
Yes. Our Reservations Team will be available between 9 am and 5 pm daily.
Please call 01736 795311 for queries at Carbis Bay Hotel, Gannet Inn and Atlantic Bay Hotel.
Please bear with us due to the high volume of calls.
If you would prefer to email firstname.lastname@example.org please do so.
Live Chat is also on our website – www.carbisbayhotel.co.uk
What can I do about an existing booking, either during the closed period or if I want to change dates for a booking in the next few months?
Discuss it with us as soon as possible.
If you made the booking directly with us, we will look at it with you and see if there are alternative future dates to which we can move it.
If you made the booking with a third party, we will do our best to rearrange it for another date.
Can I make a new booking for, say, later this year or next year?
We would love you to make as many future bookings as you wish and actually recommend this as it is forecast that UK demand and for Cornwall especially, will be very high once restrictions can be relaxed.
I have a wedding or event booked during the closed period or shortly thereafter. What will happen?
If we have not already spoken to you, the first thing to do is to please call us as soon as you can and our dedicated Events Team on 01736 795311 will talk everything through with you and what the best option might be. They can look at alternative dates and moving everything forward. We totally understand your concerns and will do everything we can to help you.
I have spa treatments or a spa day booked during the closed period. What happens to my booking?
If we have not already spoken to you, please call C Bay Spa as soon as possible to discuss options.
C Bay Spa: - 01736 795311
I have a reservation at one of your restaurants when you are closed. What should I do?
For all restaurants please call 01736 795311
Can I still go on the beach?
Yes, the beach will remain open throughout this period and we encourage visitors to follow strict Government guidelines regarding social distancing or any measures.
What are our Terms and Conditions?
You can find these on our websites
During these times, it may be necessary that we are flexible, depending on circumstance.
Please don’t forget, we are here for you, our Carbis Bay friends and guests